Please note that the issue that caused degradation of Mashery service has been resolved.
This is the final update on this degradation.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Mar 03, 2021 - 02:57 EST
Monitoring
Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix.
All Mashery service components are in good health. Mashery team is currently monitoring the situation.
We are committed to providing you follow-up updates through Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Mar 03, 2021 - 01:58 EST
Identified
We have identified the root cause of the issue and are taking measures to mitigate the impact.
We are committed to providing you follow-up updates through Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Mar 03, 2021 - 01:57 EST
Investigating
Please be advised that TIBCO Mashery platform experienced service degradation between 06:16 to 06:22 GMT on 3rd March 2021. Based on the available information at this time, we believe that following components were affected.
Mashery V2/V3 API OAuth- Creation and Refresh of existing Tokens Mashery Admin Dashboard
TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Mar 03, 2021 - 01:56 EST
This incident affected: API Management (Runtime, Design Time, Developer Portals).