TIBCO Cloud Status

TIBCO Cloud™ Services status

TIBCO's Commitment to You

Update - TIBCO has long maintained business continuity and disaster recovery plans to ensure robust operations through times of crisis. TIBCO has established its emergency task force to quickly address changing circumstances, including monitoring compliance with applicable internal policies.

We recognize that our products and services are critical to our customers' success and that this depends first and foremost on the health of our employees.

In line with recommendations from the World Health Organization, Centers for Disease Control, and local authorities, we have taken steps to reduce our exposure to infection and to limit TIBCO personnel from potentially contracting or spreading COVID-19.

In support of our customers and communities, TIBCO's data scientists have created a set of visual analytic dashboards using TIBCO Spotfire that allow users to spot insights and draw inferences about the future pandemic state from real-time data updates.

Using Spotfire Geoanalytics, TIBCO has created localized maps with interactive visual analytics that highlight COVID-19 hotspots and trends. Along with data on hospitals and non-pharmaceutical interventions (NPIs), we are working with partners to predict the availability of required hospital resources (ventilators, for example) across regions.

To see TIBCO's COVID-19 visual analytics, visit www.tibco.com/covid19. The tool assembles information from TIBCO's healthcare partners and global statistical data to create real-time visual analytics updates of worldwide and local views.

Customers and partners are encouraged to reach out for more information on how TIBCO is handling the COVID-19 outbreak by sending inquiries to business-continuity@tibco.com. We have also enhanced the TIBCO support site to include responses to common business continuity questions.

We will continue to update this page and the support site frequently as this situation evolves.

We want to thank you for your continued support, and I would like to personally reassure you that TIBCO remains fully committed to your success.

Dan Streetman

Chief Executive Officer
Jun 8, 10:27 EDT

Update - We feel the impact of the COVID-19 pandemic everywhere we turn. It’s extraordinary to experience something this global and yet so personal. I want to assure you that while you focus on the health and welfare of your family, your team and your customers, our team at TIBCO remains focused on your business success.

Together, we’re adapting to a new way of living and working.

Every team member at TIBCO, myself included, is equipped with the resources required to respond to your needs. We’re following our global Business Continuity Plan (https://www.tibco.com/business-continuity-plan) and remain available to help enable your ongoing operations.

Like you, our commitment is to ensure that our team is healthy and empowered to do everything we can to continue to serve you at the highest level. We’re taking steps to reduce our exposure to infection and limit TIBCO personnel from potentially contracting or spreading COVID-19, in line with recommendations from the World Health Organization, Centers for Disease Control and local and federal authorities. If you have questions about TIBCO’s response to COVID-19, see www.tibco.com.

The team at TIBCO takes great pride in the trust you place in us to help you solve your most complex data challenges. Your success is a priority for our entire global team.

Sincerely,
dan

Dan Streetman, CEO | www.tibco.com
May 29, 10:16 EDT

Update - -
Apr 7, 13:39 EDT

Update - -
Mar 17, 13:36 EDT

In progress - -
Mar 17, 13:35 EDT

Scheduled - -

About This Site

Welcome to the TIBCO Cloud™ Services status page. This page shows the status of TIBCO's cloud services, including any ongoing incidents or scheduled maintenance, as well as a record of past incidents and maintenance.

TIBCO Cloud™ Operational

User Management Operational

Analytics Operational

Spotfire® Operational

Mashery® Operational

Runtime Operational

Design Time Operational

Developer Portals Operational

API Modeling Operational

API Mock Operational

NodeJS Operational

Event Processing Operational

Events Operational

Messaging Operational

eFTL™ Operational

Data Management Operational

Metadata Operational

Connect Operational

Scribe® Applications Operational

Scribe® Agents Operational

Scribe® API Operational

Scribe® Connectors Operational

Scribe® Event Solutions Operational

Develop Operational

Flogo® Operational

Integrate Operational

BusinessWorks™ Operational

AuditSafe Operational

Live Apps Operational

Case Manager Operational

Administrator Operational

Designer Operational

Nimbus® Maps Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Mashery® - Maintenance (no downtime) + ECLE Server side encryption Oct 28, 00:00-01:00 EDT

TIBCO Mashery performs scheduled maintenance weekly, every Tuesday starting at 9:00 PM PST/ Wednesday 00:00 AM EST.

These weekly releases are a combination of product feature releases, bug fixes and customer specific deployments. Latest updates to the TIBCO Mashery cloud platform are posted on community site at https://community.tibco.com/wiki/tibco-mashery-release-notes

As always, unless otherwise noted, these releases are zero down time with no impact to any area of the TIBCO Mashery service.

----------- ECLE Announcement -----------

Dear Customer,

As a current user of our Call Log Export feature, you are enjoying the benefits of having call log data delivered to your S3 bucket for use in your own data warehouse. We recently launched field masking for Call Log Exports and we continue to listen to your requests for increased security. We are happy to announce that we have launched support for native S3 Server-Side Encryption.

This new functionality is available now! To help you take advantage of this new feature, we have created a CloudFormation template, which will automate the creation of the required configurations and produce the artifacts that will need to be configured within Mashery so that we can begin delivering logs to your S3 bucket(s), which will be encrypted on the server side.

We selected native S3 Server-Side Encryption using KMS and other security best practices such as assume-role access to your bucket because it should have minimal impact your the S3 CLI, API, or SDK, implementation requiring a small change to the request. It will also give you greater control and an audit trail.

Because security is more important than ever, our target is to deprecate the existing IAM based bucket policy functionality on 5th November 2020. Between the launch of the encryption functionality and the deprecation of IAM bucket policy support we are requiring customers to run in both modes. The provided CloudFormation template will allow you to either apply the new settings to an existing bucket, or create a new bucket with both sets of configuration.

We will notify you once the IAM policy functionality has been disabled, at which point we recommend that you remove the IAM based policy from your S3 bucket. Call Log configurations not implementing the new encryption policy by early November date, mentioned above, will be disabled until such time their configuration is updated.

The CloudFormation template is available for download here: https://developer.mashery.com/files/ECLE_customer_resources.yaml. Additionally, contextual information is available within the application on the Call Log Export create and edit screens.

Please contact us via the TIBCO Support Portal (https://support.tibco.com) if you have any questions regarding the configuration and upgrade.
Posted on Oct 21, 17:08 EDT

Past Incidents

Oct 21, 2020

No incidents reported today.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

Integration (US) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 EDT

Scheduled - The US data center of TIBCO Cloud Integration is scheduled to be updated on Thursday, Oct 15, 2020 starting at 9:00 PM PDT (Pacific Daylight Time) and is expected to be completed at 10:00 PM PDT. During this time, the applications deployed to the TIBCO Cloud Integration platform will remain available and functioning, though the user interface will be inaccessible during this period. After the upgrade is completed, you will have to sign in to the TIBCO Cloud Integration user interface again. If you have any questions, please contact support@tibco.com or use the embedded support form.
Oct 13, 21:26 EDT

Oct 15, 2020

Integration (EU) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 15, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 17:00 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 15, 14:48 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 14:00 EDT

Scheduled - The European data center of TIBCO Cloud Integration is scheduled to be updated on Thursday, Oct 15, 2020 at 9:00 PM GMT (Greenwich Main Time) and is expected to be completed at 10:00 PM GMT. During this time, the applications deployed to the TIBCO Cloud Integration platform will remain available and functioning, though the user interface will be inaccessible during this period. After the upgrade is completed, you will have to sign in to the TIBCO Cloud Integration user interface again. If you have any questions, please contact support@tibco.com or use the embedded support form.
Oct 13, 21:28 EDT

Integration (AU) - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Oct 15, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 12:00 EDT

Scheduled - The Australian data center of TIBCO Cloud Integration is scheduled to be updated on Friday, Oct 16, 2020 at 2:00 AM AEST (Australian Eastern Standard Time) and is expected to be completed at 3:00 AM AEST. During this time, the applications deployed to the TIBCO Cloud Integration platform will remain available and functioning, though the user interface will be inaccessible during this period. After the upgrade is completed, you will have to sign in to the TIBCO Cloud Integration user interface again. If you have any questions, please contact support@tibco.com or use the embedded support form.
Oct 13, 21:29 EDT

Oct 14, 2020

Mashery® - Degradation (Reporting)

Resolved - Please note that the issue that caused degradation of Mashery service has been resolved.

This is the final update on this degradation.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Oct 14, 15:23 EDT

Monitoring - Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and fix.

All Mashery service components are in good health. Mashery team is currently monitoring the situation.

We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Oct 14, 14:00 EDT

Identified - We have identified the root cause of the issue and are taking measures to mitigate the impact.

We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Oct 14, 13:30 EDT

Investigating - Please be advised that currently TIBCO Mashery platform is experiencing service degradation. Based on the available information at this time, we believe that following components are affected. All other service components are functional including traffic.

- Dashboard Reporting

TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Oct 14, 13:00 EDT

Mashery® - Maintenance (no downtime) + New Feature - Server side encryption for ECLE

Completed - The scheduled maintenance has been completed.
Oct 14, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:00 EDT

Scheduled - TIBCO Mashery performs scheduled maintenance weekly, every Tuesday starting at 9:00 PM PST/ Wednesday 00:00 AM EST.

These weekly releases are a combination of product feature releases, bug fixes and customer specific deployments. Latest updates to the TIBCO Mashery cloud platform are posted on community site at https://community.tibco.com/wiki/tibco-mashery-release-notes

As always, unless otherwise noted, these releases are zero down time with no impact to any area of the TIBCO Mashery service.

----------- ECLE Announcement -----------

Dear Customer,

As a current user of our Call Log Export feature, you are enjoying the benefits of having call log data delivered to your S3 bucket for use in your own data warehouse. We recently launched field masking for Call Log Exports and we continue to listen to your requests for increased security. We are happy to announce that we have launched support for native S3 Server-Side Encryption.

This new functionality is available now! To help you take advantage of this new feature, we have created a CloudFormation template, which will automate the creation of the required configurations and produce the artifacts that will need to be configured within Mashery so that we can begin delivering logs to your S3 bucket(s), which will be encrypted on the server side.

We selected native S3 Server-Side Encryption using KMS and other security best practices such as assume-role access to your bucket because it should have minimal impact your the S3 CLI, API, or SDK, implementation requiring a small change to the request. It will also give you greater control and an audit trail.

Because security is more important than ever, our target is to deprecate the existing IAM based bucket policy functionality on 5th November 2020. Between the launch of the encryption functionality and the deprecation of IAM bucket policy support we are requiring customers to run in both modes. The provided CloudFormation template will allow you to either apply the new settings to an existing bucket, or create a new bucket with both sets of configuration.

We will notify you once the IAM policy functionality has been disabled, at which point we recommend that you remove the IAM based policy from your S3 bucket. Call Log configurations not implementing the new encryption policy by early November date, mentioned above, will be disabled until such time their configuration is updated.

The CloudFormation template is available for download here: https://developer.mashery.com/files/ECLE_customer_resources.yaml. Additionally, contextual information is available within the application on the Call Log Export create and edit screens.

Please contact us via the TIBCO Support Portal (https://support.tibco.com) if you have any questions regarding the configuration and upgrade.
Oct 7, 13:42 EDT

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

TIBCO Cloud - Scheduled Maintenance - All regions affected

Completed - The scheduled maintenance has been completed.
Oct 11, 01:13 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:00 EDT

Scheduled - Sign in to TIBCO Cloud will be temporarily unavailable for about 75 minutes between 9:00 PM - 11:30 PM PDT on Saturday, October 10, 2020, due to a System Maintenance Activity. Sign up for new subscriptions will not be available either.

All TIBCO Cloud applications will continue to run uninterrupted. Users who are already signed in before this scheduled maintenance window will be unaffected by the maintenance operations. Any user trying to sign in to TIBCO Cloud during this time may run into the maintenance screen.
You may sign in before the maintenance starts if you need to access TIBCO Cloud during this time.
Oct 2, 18:36 EDT

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

Mashery® - Maintenance (no downtime)

Completed - The scheduled maintenance has been completed.
Oct 7, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 29, 18:15 EDT

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