Dear TIBCO Mashery Customers,

2019 is coming to a close soon and like previous years, TIBCO Mashery will observe a ‘Year End Freeze’. This is to accommodate requests from many of our customers, retail and otherwise, to minimize changes to mission critical systems during this important time of the year. During the freeze, we will not push new code in production cloud environment. Regular infrastructure maintenance and housekeeping tasks will be carried out to ensure optimum performance and higher capacity.

Start Date: 13 November 2019
End Date: 6th January 2020
Note: If absolutely required, we reserve a release window in Mid-December (10th December 2019) to release critical fixes for production impacting issues that are required for system stability or security and can’t wait till January. If TIBCO Mashery decides to take this release, an announcement will be issued through status page with further details.

As always, please continue to report Cases through the support portal. Kindly select appropriate priority based on issue's impact to your business and refrain from logging 'Urgent' priority cases for non-production issues.

From TIBCO Mashery, we would like to wish you a safe and happy holiday season!

Best Regards,
TIBCO Mashery Team
Support Portal (Cases and knowledge): https://support.tibco.com
Status Page (Service status and communication): https://status.cloud.tibco.com
Product/Service Info (Documentation and blog): https://support.mashery.com
Posted on Oct 9, 11:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 16:39 EDT

Scheduled - Please Note: This notification is intended only for Cloud and hybrid (Mashery Local + Cloud) customers and not Mashery Local customers.

Dear TIBCO Mashery Customer,

Over the years TIBCO Mashery infrastructure has grown based on customer demand and requirement to process traffic in different geographies. As a result we will have to augment our current whitelisting IPs with additional IP blocks. Please forward to your firewall/ops team as appropriate. We recognize this type of request could take time, so we are providing a 30 days notice with this alert.

Effective November 12, 2019, Mashery will add new IP addresses to our pool of usable ranges from which we connect to your origin servers. After this date, you may receive calls to your origin from any of the published IP addresses. It is very important that they all be added to your ACL’s and Firewall rules in a timely fashion prior to the due date.

Should you choose to utilize IP Whitelisting as your approach to managing security, please be aware that it is your responsibility to maintain an updated configuration - at minimum all of the traffic manager IP addresses. You can make those changes now and not wait for it to take effect at the due date mentioned above. A failure to whitelist all of our published traffic manager IP ranges could result in downtime for your services, which would not be considered an SLA violation. Should you have questions about alternative options other than Whitelisting, please contact support team or your Customer Success Manager.

The updated whitelist can be found at http://support.mashery.com/docs/proxy_information/Security_Options#whitelist or via text file at http://support.mashery.com/files/TIBCOMasheryIPs.txt.

We would like to encourage you to review the brief FAQ available at (http://support.mashery.com/docs/proxy_information/Mashery_Whitelisting_FAQs).

Please do not respond to this email. If you have any questions, please contact customer support via the Support Portal at support.tibco.com.

Best Regards,
Your TIBCO Mashery Support
Oct 3, 18:40 EDT

TIBCO Mashery will perform weekly scheduled maintenance during this time.

These weekly releases are a combination of product feature releases, bug fixes and customer specific deployments. General feature release updates are available on our support blog: https://support.mashery.com/blog

As always, unless otherwise noted, these releases are zero down time releases and will include no down time for any area of the Mashery service.

Please do not reply to this email. If you have any questions or concerns, please contact customer support via TIBCO Support Portal at https://support.tibco.com
Posted on Jan 16, 16:13 EST