TIBCO Cloud™ Services status
All Systems Operational

About This Site

Welcome to the TIBCO Cloud™ Services status page. This page shows the status of TIBCO's cloud services, including any ongoing incidents or scheduled maintenance, as well as a record of past incidents and maintenance.

TIBCO Cloud™ Operational
User Management Operational
Login Operational
Analytics Operational
Spotfire® Operational
API Management Operational
Runtime ? Operational
Design Time ? Operational
Developer Portals Operational
API Modeling Operational
API Mock Operational
NodeJS Operational
Reporting/Analytics ? Operational
Event Processing Operational
Events Operational
Messaging Operational
eFTL™ Operational
Data Management Operational
Metadata Operational
EBX Operational
Connect Operational
Scribe® Applications Operational
Scribe® Agents Operational
Scribe® API Operational
Scribe® Connectors Operational
Scribe® Event Solutions Operational
Develop Operational
Flogo® Operational
Integrate Operational
BusinessWorks™ Operational
AuditSafe Operational
Live Apps Operational
Case Manager Operational
Administrator Operational
Designer Operational
Nimbus® Maps Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customer,

TIBCO Cloud™ API Management has been upgrading the traffic related infrastructure for the past few months. We are now moving to the next phase to upgrade the supporting systems such as Mashery On Prem Manager (MoM), Developer Portals, Mashery APIs etc. Please note that this is not a code change activity like our regularly scheduled weekly maintenances.

These systems will be upgraded and maintenance activities will be performed every day starting Monday August 1, 2022 until completion, scheduled for August 15, 2022. Based on our data points and testing, no service disruption is expected during that time.

As always, if you experience any unusual behavior on TIBCO Cloud API platform then please contact us via the TIBCO Support Portal (https://support.tibco.com) and select the priority of the Case based on the current business impact.

Posted on Jul 29, 16:25 EDT
TIBCO Cloud™ API Management performs scheduled maintenance weekly, every Tuesday starting at 9:00 PM PST/ Wednesday 00:00 AM EST.

These weekly releases are a combination of product feature releases, bug fixes and customer specific deployments. Latest updates to the TIBCO Cloud™ API Management platform are posted on community site at https://community.tibco.com/wiki/tibco-mashery-release-notes

As always, unless otherwise noted, these releases are zero down time with no impact to any area of the TIBCO Cloud™ API Management service.

If you have any questions or concerns about this release then please contact us via the TIBCO Support Portal (https://support.tibco.com).

Posted on Aug 10, 11:59 EDT
Past Incidents
Aug 15, 2022

No incidents reported today.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022
Resolved - Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved.

This is the final update on this minor degradation.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 12, 21:08 EDT
Monitoring - Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix.

All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation.

We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 12, 20:56 EDT
Identified - We have identified the root cause of the issue and are taking measures to mitigate the impact.

We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 12, 20:56 EDT
Investigating - Please be advised that currently TIBCO Cloud™ API Management platform is experiencing minor service degradation. Based on the available information at this time, we believe that following components are affected.

Log Sync from TIBCO Cloud™ API Management - LE to TIBCO Cloud™ API Management in Tethered mode are not reflected in ECLE, ECLS and Reporting Dashboard
There is no traffic impact.

TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 12, 20:20 EDT
Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022
Resolved - Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved.

This is the final update on this degradation.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 9, 13:27 EDT
Monitoring - Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix.

All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation.

We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 9, 12:59 EDT
Identified - We have identified the root cause of the issue and are taking measures to mitigate the impact.

We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 9, 12:38 EDT
Investigating - Please be advised that currently TIBCO Cloud™ API Management platform is experiencing partial service degradation. Based on the available information at this time, we believe that following components are affected.

Admin Dashboard/Control Center becomes unresponsive after being open for a few minutes. This is observed for customers who access it through TIBCO Cloud.

TIBCO team is engaged and working on this with top priority.

We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 9, 12:37 EDT
Resolved - This incident has been resolved.
Aug 9, 01:56 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 9, 01:55 EDT
Update - We have identified the root cause of the issue and are investigating ways to mitigate the impact. This is a top priority issue for us and we are working diligently to resolve it.

We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns

Aug 9, 01:23 EDT
Update - We have identified the root cause of the issue and are investigating ways to mitigate the impact. This is a top priority issue for us and we are working diligently to resolve it.

We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns

Aug 8, 22:54 EDT
Update - We have identified the root cause of the issue and are investigating ways to mitigate the impact. This is a top priority issue for us and we are working diligently to address it.

We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 8, 20:56 EDT
Update - We have identified the root cause of the issue and are investigating ways to mitigate the impact. This is a top priority issue for us and we are working diligently to address it.

We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 8, 19:31 EDT
Identified - We have identified the root cause of the issue and are investigating ways to mitigate the impact.

We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 8, 18:55 EDT
Investigating - Please be advised that currently TIBCO Cloud™ API Management platform is experiencing service degradation. Based on the available information at this time, we believe that following components are affected.

Missing JS, CSS and Images on Developer portals. The links seem to be functioning correctly.
There is no traffic impact

TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 8, 18:01 EDT
Aug 8, 2022
Completed - The scheduled maintenance has been completed.
Aug 8, 12:43 EDT
Scheduled - Dear TIBCO Cloud API Management - LE customers on 4.x release,

Please note that 4.4.3 is the last major release on 4.x architecture. The End of Support (EOS) for the 4.4.3 release was set to 12/31/2022. The EOS date has been revised. The new EOS date for 4.4.3 release is 06/30/2023. The previously published article has been updated to that effect - https://support.tibco.com/s/article/Revised-support-policy-for-TIBCO-Cloud-API-Management-LE-4-4-3-Formerly-known-as-TIBCO-Mashery-Local-4-4-3

We would like to encourage you to take advantage of this time to review your upgrade plans to the latest release of TIBCO Cloud API Management - LE 5.x. The 5.x release has improved architecture that supports containerized platforms.

The upgrade guide from version 4.x to 5.x architecture is in the release notes of version 4.4.3 Hotfix1 (available in the Downloads section on support.tibco.com) and 5.5.1 (available on eDelivery). You can also contact your TIBCO Account Representative or Customer Success Manager to arrange a presentation on the upgrade process.

The upgrade path will depend on your usage of oAuth tokens:
With no OAuth usage, one can install APIM LE 5.5.1 Tethered and sync with the area using a new MoM key.
For customers with OAuth usage and who want to retain the old active tokens, they will need to use the 4.4.3 HF1. The version 4.4.3 Hotfix1 contains a utility to help migrate and sync existing tokens from Local Edition 4.4.3 to Local Edition 5.5.1. It does not include changes or additions of any new API management features to the 4.4.3 version. This release is cumulative and may be applied over any other Mashery Local 4.4.2 release.

If you feel that you will not be able to upgrade by 06/30/2023 then please contact your TIBCO Account Representative to discuss further as soon as possible.

If you have any questions or concerns about this announcement then please contact us via the TIBCO Support Portal (https://support.tibco.com).

Aug 4, 15:40 EDT
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 15:37 EDT
Scheduled - Dear TIBCO Cloud API Management - LE (former Mashery Local) customers on 4.x platform,

Please note that 4.4.3 is the last major release on 4.x architecture with a retirement date of 12/31/2022. This was announced on 2021/09/01 through a published article - https://support.tibco.com/s/article/Support-Policy-for-TIBCO-Mashery-Local-4-4-3.

If you are on 4.x and feel that you will not be able to upgrade by the cut-off date then please consider extended support. For inquiries regarding purchasing extended support, please contact your TIBCO Account Representative or TIBCO Renewals (renewals@tibco.com).

The upgrade guide from version 4.x to 5.x architecture is in the release notes of version 4.4.3 Hotfix1 (available on Downloads section on support.tibco.com) and 5.5.1 (available on eDelivery). You can also contact your TIBCO Account Representative or Customer Success Manager to arrange a presentation on the upgrade process.

The upgrade path will depend on your usage of oAuth tokens:
With no OAuth usage, one can install APIM LE 5.5.1 Tethered and sync with the area using a new MoM key.
For customers with OAuth usage and who want to retain the old active tokens, they will need to use the 4.4.3 HF1. The version 4.4.3 Hotfix1 contains a utility to help migrate and sync existing tokens from Local Edition 4.4.3 to Local Edition 5.5.1. It does not include changes or additions of any new API management features to the 4.4.3 version. This release is cumulative and may be applied over any other Mashery Local 4.4.2 release.

If you have any questions or concerns about this release then please contact us via the TIBCO Support Portal (https://support.tibco.com).

Jul 21, 11:16 EDT
Aug 3, 2022
Resolved - Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved.

This is the final update on this degradation.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 3, 14:58 EDT
Monitoring - Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix.

All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation.

We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 3, 14:27 EDT
Update - We have identified the root cause of the issue and are taking measures to mitigate the impact. This issue has been resolved for several data centers. We will send an update once all regions are fixed.

We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 3, 13:09 EDT
Identified - We have identified the root cause of the issue and are taking measures to mitigate the impact.

We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 3, 12:05 EDT
Investigating - Please be advised that currently TIBCO Cloud™ API Management platform is experiencing service degradation.
(1) It affects only traffic calls made to newly created or updated endpoints.
(2) TIBCO Cloud API Management - LE syncs
The endpoints return a 596 error.

Based on data, we do not believe this is affecting traffic calls to previously created endpoints.

TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information.

Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Aug 3, 12:04 EDT
Completed - The scheduled maintenance has been completed.
Aug 3, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 00:00 EDT
Scheduled - TIBCO Cloud™ API Management performs scheduled maintenance weekly, every Tuesday starting at 9:00 PM PST/ Wednesday 00:00 AM EST.

These weekly releases are a combination of product feature releases, bug fixes and customer specific deployments. Latest updates to the TIBCO Cloud™ API Management platform are posted on community site at https://community.tibco.com/wiki/tibco-mashery-release-notes

As always, unless otherwise noted, these releases are zero down time with no impact to any area of the TIBCO Cloud™ API Management service.

If you have any questions or concerns about this release then please contact us via the TIBCO Support Portal (https://support.tibco.com).

Jul 27, 12:09 EDT
Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.