TIBCO Cloud Status

TIBCO Cloud™ Services status

Integration - Connect - AWS (All Regions) and Azure - Connector update: Salesforce

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 09:01 EDT

Update - We will be undergoing scheduled maintenance during this time.

Scheduled - TIBCO Cloud™ Integration will update the Scribe® Salesforce connector in both the AWS and Azure environments on Tuesday, 15 June, 2021 starting at 9:00 AM US Eastern Time. Agents with this connector installed are restarted when they are idle and are not running solutions. No performance impact is expected.

About This Site

Welcome to the TIBCO Cloud™ Services status page. This page shows the status of TIBCO's cloud services, including any ongoing incidents or scheduled maintenance, as well as a record of past incidents and maintenance.

TIBCO Cloud™ Operational

User Management Operational

Analytics Operational

Spotfire® Operational

Mashery® Operational

Runtime Operational

Design Time Operational

Developer Portals Operational

API Modeling Operational

API Mock Operational

NodeJS Operational

Reporting/Analytics Operational

Event Processing Operational

Events Operational

Messaging Operational

eFTL™ Operational

Data Management Operational

Metadata Operational

Connect Under Maintenance

Scribe® Applications Under Maintenance

Scribe® Agents Operational

Scribe® API Operational

Scribe® Connectors Under Maintenance

Scribe® Event Solutions Operational

Develop Operational

Flogo® Operational

Integrate Operational

BusinessWorks™ Operational

AuditSafe Operational

Live Apps Operational

Case Manager Operational

Administrator Operational

Designer Operational

Nimbus® Maps Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Integration - Connect - WARNING: Dynamics 365 / CRM deprecation of Regional Discovery Service Jun 15, 23:45-23:46 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 11, 17:11 EDT

Scheduled - IMPORTANT NOTICE
On 15 June 2021, Microsoft is deprecating the North America regional Discovery Service, which is used in authenticating with Microsoft Dynamics 365 / CRM for the Customer Engagement product. This change will affect connections that use the "Online" deployment type. See the Microsoft documentation for further information about the deprecation.

If the "Online" deployment type is used with either the TIBCO Scribe® Online Connector for Microsoft Dynamics 365 / CRM or TIBCO Scribe® Online Connector for Microsoft Common Data Services (CDS), update the connection to use Azure AD. See Azure AD Authentication for step-by-step connection instructions.

Please refer to the following TIBCO knowledge base article or contact TIBCO Support for more information.
Jun 11, 17:01 EDT

Integration - Connect - AWS (EU) - Service Bus Relays URL Change Jun 22, 12:00-12:01 EDT

IMPORTANT NOTICE
The *.servicebus.cloudapi.de URL is being deprecated in September 2021. After June 22, 2021, the next time your European on-premise agents restart, they will connect to *.servicebus.windows.net.

To communicate with the TIBCO Scribe® platform on status and instructions in real-time the Agent needs to attach to the TIBCO Scribe Online Service Bus over outbound ports 443, 5671, 5672, 9350, 9351, 9352, 9353, 9354. Without access to the Service Bus, agents will continue to work, reverting to a polling mode and will no longer communicate in real-time, causing longer response times in the application.

On 22 June 2021, a software update will change the location that agents use for the Service Bus for the Europe AWS region to *.servicebus.windows.net. If whitelisting is required by your IT organization, we recommend that you update any whitelists you have configured to allow your on-premise agents to access this URL, otherwise your agents will revert to polling mode.

In September 2021 *.servicebus.cloudapi.de will be deprecated.

Please refer to the following TIBCO knowledge base article or contact TIBCO Support for more information.
Posted on Jun 9, 14:34 EDT

Past Incidents

Jun 15, 2021

Unresolved incident: Integration - Connect - AWS (All Regions) and Azure - Connector update: Salesforce.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

TIBCO Cloud Integration - Application logs unavailable in US region

Resolved - This incident has been resolved.
Jun 7, 11:33 EDT

Update - We are continuing to monitor for any further issues.
Jun 7, 11:17 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 7, 11:15 EDT

Update - Please be advised that Integration - Integrate (BusinessWorks™) & Develop (Flogo®) are experiencing an issue while loading the application logs in the AWS US region. The TIBCO team is investigating this issue as a priority.

While this issue is occurring, applications are functional and endpoints are accessible. Please contact us via the TIBCO Support Portal (https://support.tibco.com) with any questions or concerns.
Jun 7, 10:01 EDT

Investigating - TCI Integrate - BusinessWorks™ & Develop - Flogo® Application logs unavailable in the US region, we are currently looking into this issue.
Jun 7, 08:42 EDT

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

Integration - Connect - AWS (All Regions) and Azure - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Jun 3, 11:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 10:00 EDT

Scheduled - TIBCO Cloud™ Integration in the AWS and Azure environments will undergo scheduled maintenance on Thursday, 03 June 2021 starting at 10 AM US Eastern Time. The maintenance should take just over an hour and no downtime is expected.
Jun 2, 14:25 EDT

TIBCO Cloud Integration - Application logs unavailable in EU region

Resolved - This incident has been resolved.
Jun 3, 07:24 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 3, 07:10 EDT

Update - Please be advised that Integration - Integrate (BusinessWorks™) & Develop (Flogo®) are experiencing an issue while loading the application logs in the AWS EU region. The TIBCO team is investigating this issue as a priority.

While this issue is occurring, applications are functional and endpoints are accessible. Please contact us via the TIBCO Support Portal (https://support.tibco.com) with any questions or concerns.
Jun 3, 07:01 EDT

Investigating - We are currently investigating this issue.
Jun 3, 06:10 EDT

Spotfire® (US) - Maintenance

Completed - The scheduled maintenance has been completed.
Jun 3, 04:35 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 00:00 EDT

Update - The TIBCO Cloud Spotfire® - US maintenance window has been moved to Wednesday, 2 June 2021 at 9:00 PM US Pacific time. The maintenance is expected to take up to six hours and downtime is expected for the entire duration of the maintenance window.
May 19, 14:02 EDT

Scheduled - TIBCO Cloud Spotfire® - US will have an extended maintenance window on ~~Wednesday, 19 May 2021 at 9:00 PM Pacific~~. The maintenance is expected to take up to six hours and downtime is expected for the entire duration of the maintenance window.

After this maintenance window, TIBCO Cloud Spotfire will use new IP addresses which may affect any whitelist requirements you have. Please refer to https://support.tibco.com/s/article/Required-changes-to-IP-addresses-to-allow-for-TIBCO-Cloud-Spotfire-web-client-access-to-data-sources for more information about the IP address change.

We apologize for any inconvenience.
May 13, 21:45 EDT

Jun 2, 2021

TIBCO Cloud Integration - Application logs unavailable in US region

Resolved - This incident has been resolved.
Jun 2, 12:11 EDT

Identified - The issue has been identified and a fix is being implemented.
Jun 2, 11:14 EDT

Update - We are continuing to investigate this issue.
Jun 2, 10:45 EDT

Investigating - We are currently looking into this issue.
Jun 2, 10:45 EDT

Mashery® - Maintenance (no downtime)

Completed - The scheduled maintenance has been completed.
Jun 2, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 00:00 EDT

Scheduled - TIBCO Mashery performs scheduled maintenance weekly, every Tuesday starting at 9:00 PM PST/ Wednesday 00:00 AM EST.

These weekly releases are a combination of product feature releases, bug fixes and customer specific deployments. Latest updates to the TIBCO Mashery cloud platform are posted on community site at https://community.tibco.com/wiki/tibco-mashery-release-notes

As always, unless otherwise noted, these releases are zero down time with no impact to any area of the TIBCO Mashery service.

If you have any questions or concerns about this release then please contact us via the TIBCO Support Portal (https://support.tibco.com).
May 26, 11:23 EDT

Jun 1, 2021

Spotfire® (EU) - Maintenance

Completed - The scheduled maintenance has been completed.
Jun 1, 20:10 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 17:00 EDT

Update - The TIBCO Cloud Spotfire® - EU maintenance window has been moved to Tuesday, 1 June 2021 at 21:00 UTC. The maintenance is expected to take up to six hours and downtime is expected for the entire duration of the maintenance window.
May 17, 08:22 EDT

Scheduled - TIBCO Cloud Spotfire® - EU will have an extended maintenance window on ~~Monday, 17 May 2021 at 21:00 UTC~~. The maintenance is expected to take up to six hours and downtime is expected for the entire duration of the maintenance window.

After this maintenance window, TIBCO Cloud Spotfire will use new IP addresses which may affect any whitelist requirements you have. Please refer to https://support.tibco.com/s/article/Required-changes-to-IP-addresses-to-allow-for-TIBCO-Cloud-Spotfire-web-client-access-to-data-sources for more information about the IP address change.

We apologize for any inconvenience.
May 4, 09:31 EDT

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