TIBCO Cloud™ Services status
Update - TIBCO has long maintained business continuity and disaster recovery plans to ensure robust operations through times of crisis. TIBCO has established its emergency task force to quickly address changing circumstances, including monitoring compliance with applicable internal policies.

We recognize that our products and services are critical to our customers' success and that this depends first and foremost on the health of our employees.

In line with recommendations from the World Health Organization, Centers for Disease Control, and local authorities, we have taken steps to reduce our exposure to infection and to limit TIBCO personnel from potentially contracting or spreading COVID-19.

In support of our customers and communities, TIBCO's data scientists have created a set of visual analytic dashboards using TIBCO Spotfire that allow users to spot insights and draw inferences about the future pandemic state from real-time data updates.

Using Spotfire Geoanalytics, TIBCO has created localized maps with interactive visual analytics that highlight COVID-19 hotspots and trends. Along with data on hospitals and non-pharmaceutical interventions (NPIs), we are working with partners to predict the availability of required hospital resources (ventilators, for example) across regions.

To see TIBCO's COVID-19 visual analytics, visit www.tibco.com/covid19. The tool assembles information from TIBCO's healthcare partners and global statistical data to create real-time visual analytics updates of worldwide and local views.

Customers and partners are encouraged to reach out for more information on how TIBCO is handling the COVID-19 outbreak by sending inquiries to business-continuity@tibco.com. We have also enhanced the TIBCO support site to include responses to common business continuity questions.

We will continue to update this page and the support site frequently as this situation evolves.

We want to thank you for your continued support, and I would like to personally reassure you that TIBCO remains fully committed to your success.

Dan Streetman

Chief Executive Officer
Jun 8, 10:27 EDT
Update - We feel the impact of the COVID-19 pandemic everywhere we turn. It’s extraordinary to experience something this global and yet so personal. I want to assure you that while you focus on the health and welfare of your family, your team and your customers, our team at TIBCO remains focused on your business success.

Together, we’re adapting to a new way of living and working.

Every team member at TIBCO, myself included, is equipped with the resources required to respond to your needs. We’re following our global Business Continuity Plan (https://www.tibco.com/business-continuity-plan) and remain available to help enable your ongoing operations.

Like you, our commitment is to ensure that our team is healthy and empowered to do everything we can to continue to serve you at the highest level. We’re taking steps to reduce our exposure to infection and limit TIBCO personnel from potentially contracting or spreading COVID-19, in line with recommendations from the World Health Organization, Centers for Disease Control and local and federal authorities. If you have questions about TIBCO’s response to COVID-19, see www.tibco.com.

The team at TIBCO takes great pride in the trust you place in us to help you solve your most complex data challenges. Your success is a priority for our entire global team.

Sincerely,
dan

Dan Streetman, CEO | www.tibco.com
May 29, 10:16 EDT
Update - -
Apr 7, 13:39 EDT
Update - -
Mar 17, 13:36 EDT
In progress - -
Mar 17, 13:35 EDT
Scheduled - -

About This Site

Welcome to the TIBCO Cloud™ Services status page. This page shows the status of TIBCO's cloud services, including any ongoing incidents or scheduled maintenance, as well as a record of past incidents and maintenance.

TIBCO Cloud™ Operational
User Management Operational
Login Operational
Analytics Operational
Spotfire® Operational
Mashery® Operational
Runtime ? Operational
Design Time ? Operational
Developer Portals Operational
API Modeling Operational
API Mock Operational
NodeJS Operational
Event Processing Operational
Events Operational
Messaging Operational
eFTL™ Operational
Data Management Operational
Metadata Operational
Connect Operational
Scribe® Applications Operational
Scribe® Agents Operational
Scribe® API Operational
Scribe® Connectors Operational
Scribe® Event Solutions Operational
Develop Operational
Flogo® Operational
Integrate Operational
BusinessWorks™ Operational
AuditSafe Operational
Live Apps Operational
Case Manager Operational
Administrator Operational
Designer Operational
Nimbus® Maps Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
TIBCO Mashery performs scheduled maintenance weekly, every Tuesday starting at 9:00 PM PST.

These weekly releases are a combination of product feature releases, bug fixes and customer specific deployments. Latest updates to the TIBCO Mashery cloud platform are posted on community site at https://community.tibco.com/wiki/tibco-mashery-release-notes

As always, unless otherwise noted, these releases are zero down time with no impact to any area of the TIBCO Mashery service.

If you have any questions or concerns about this release then please contact us via the TIBCO Support Portal (https://support.tibco.com).
Posted on Jul 8, 11:35 EDT
Dear TIBCO Mashery Customer,

Please note that currently there is a discrepancy between number of calls reported in Admin Dashboard Analytics Reports and processed calls. The reports indicate higher than usual call volume. Based on the current information, it seems to have started from June 22, 2020 21:30 UTC.

This impacts Dashboard reports and traffic data received from Mashery Local deployments. This is a reporting only problem and does not affect live calls, throttling or call limit enforcement.

We are working on correcting the data discrepancy with priority. We will send another update as soon as we understand the scope of work and the ETA.

Please contact us via the TIBCO Support Portal (support.tibco.com) if you have any questions or concerns.

Thank you for your understanding.
TIBCO Mashery Team
Posted on Jun 30, 20:44 EDT
Past Incidents
Jul 9, 2020
Completed - The scheduled maintenance has been completed.
Jul 9, 19:19 EDT
Scheduled - TIBCO Cloud Integration will be performing a scheduled maintenance release on 8th July, 2020 at 7 AM PDT.

These releases are a combination of Plug-in feature releases and bug fixes. General information about releases is available in our What's New section of help after the release: https://community.tibco.com/wiki/tibco-cloud-integration-known-issues. We post pre-release notifications and details within TIBCO Cloud Integration.

Unless otherwise noted, this release is a zero down time release.

If you have any questions or concerns, please contact customer support via the TIBCO Support Portal at https://support.tibco.com.
Jul 6, 18:53 EDT
Jul 8, 2020
Completed - The scheduled maintenance has been completed.
Jul 8, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 02:01 EDT
Scheduled - TIBCO Cloud AuditSafe in US region will undergo scheduled Maintenance on July 07, 2020 11:00 PM PDT(Pacific Daylight Time).
Jul 1, 14:16 EDT
Completed - The scheduled maintenance has been completed.
Jul 8, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 00:01 EDT
Scheduled - TIBCO Cloud AuditSafe in EU region will undergo scheduled Maintenance on July 08, 2020 5:00 AM GMT(Greenwich Mean Time).
Jul 1, 14:13 EDT
Completed - The scheduled maintenance has been completed.
Jul 8, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 00:01 EDT
Scheduled - TIBCO Mashery performs scheduled maintenance weekly, every Tuesday starting at 9:00 PM PST.

These weekly releases are a combination of product feature releases, bug fixes and customer specific deployments. Latest updates to the TIBCO Mashery cloud platform are posted on community site at https://community.tibco.com/wiki/tibco-mashery-release-notes

As always, unless otherwise noted, these releases are zero down time with no impact to any area of the TIBCO Mashery service.

If you have any questions or concerns about this release then please contact us via the TIBCO Support Portal (https://support.tibco.com).
Jul 1, 10:40 EDT
Jul 7, 2020
Completed - The scheduled maintenance has been completed.
Jul 7, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 22:00 EDT
Scheduled - TIBCO Cloud AuditSafe in APJ region will undergo scheduled Maintenance on July 08, 2020 12:00 PM AEST(Australian Eastern Standard Time).
Jul 1, 14:10 EDT
Completed - The scheduled maintenance has been completed.
Jul 7, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 13:00 EDT
Scheduled - TIBCO Cloud™ Integration will update the Scribe® Oracle Eloqua Bulk API connector in both the AWS and Azure environments on Tuesday, 7 July, 2020 at 1:00 PM US Eastern Time. Agents with this connector installed are restarted when they are idle and are not running solutions. No performance impact is expected.
Jun 18, 13:32 EDT
Jul 6, 2020
Resolved - The issue is now resolved and the TIBCO Spotfire Cloud Web Player is fully functional.
Jul 6, 18:31 EDT
Monitoring - The issue has been fixed and we are currently monitoring the issue.
Jul 6, 18:17 EDT
Identified - We have identified the issue and are working on fixing it.
Jul 6, 18:07 EDT
Investigating - Accessing the Web Player on TIBCO Spotfire Cloud may result in an error. The Spotfire Analyst can still be used at this time.
We are currently investigating this issue.
Jul 6, 17:31 EDT
Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Completed - The scheduled maintenance has been completed.
Jul 1, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 00:00 EDT
Update - The maintenance window for TIBCO Cloud Spotfire® - US has changed. The new maintenance window is 30 June 2020 9:00 PM US Pacific. The maintenance is expected to take up to two hours and downtime is expected.
Jun 22, 10:42 EDT
Scheduled - TIBCO Cloud Spotfire® - US will undergo scheduled Maintenance on 23 June 2020 9:00 PM US Pacific Time.

The maintenance is expected to take up to two hours and downtime is expected.

We apologize for any inconvenience.
Jun 15, 14:09 EDT
Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 18:21 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 17:00 EDT
Update - The maintenance window for TIBCO Cloud Spotfire® - EU has changed. The new maintenance window is 30 June 2020 9:00 PM UTC. The maintenance is expected to take up to two hours and downtime is expected.
Jun 22, 10:35 EDT
Scheduled - TIBCO Cloud Spotfire® - EU will undergo scheduled Maintenance on 23 June 2020 9:00 PM UTC.

The maintenance is expected to take up to two hours and downtime is expected.

We apologize for any inconvenience.
Jun 15, 14:06 EDT
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.