Please note that the issue that caused degradation of Mashery Admin Dashboard has been resolved.
This is the final update on this degradation.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Jun 05, 2020 - 17:16 EDT
Monitoring
Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and fix.
All Mashery service components are in good health. Mashery team is currently monitoring the situation.
We are committed to providing you follow-up updates through Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Jun 05, 2020 - 15:32 EDT
Update
We are continuing to work on a fix for this issue that is impacting a very small subset of our customers. TIBCO Mashery team is going through validation checks. Updated ETA will be sent at 1:00 PM PST time. Thank you for your patience.
Posted Jun 05, 2020 - 14:46 EDT
Update
We are continuing to work on a fix for this issue.
Posted Jun 05, 2020 - 13:23 EDT
Update
We are continuing to work on a fix for this issue that is impacting a very small subset of our customers. TIBCO Mashery team is going through validation checks. Updated ETA will be sent at 11:00 AM PST time. Thank you for your patience.
Posted Jun 05, 2020 - 11:38 EDT
Update
We are continuing to work on a fix for this issue which is impacting a very small subset of our customers. Updated ETA will be sent tomorrow morning in PST time. Thank you for your patience.
Posted Jun 05, 2020 - 03:29 EDT
Update
We are continuing to work on a fix for this issue. Current ETA is 00:00 AM PST to resolve it. Thank you for your patience.
Posted Jun 05, 2020 - 01:52 EDT
Update
Current ETA is 10:30 PM PST to resolve the issue. Thank you for your patience.
Posted Jun 04, 2020 - 23:09 EDT
Update
We are continuing to work on a fix for this issue with priority. We are reducing the frequency of these updates. Next update will be around 8 PM PST.
Posted Jun 04, 2020 - 20:52 EDT
Update
We are continuing to work on a fix for this issue.
Posted Jun 04, 2020 - 19:27 EDT
Update
We are continuing to work on a fix for this issue.
Posted Jun 04, 2020 - 17:02 EDT
Update
We are continuing to work on a fix for this issue.
Posted Jun 04, 2020 - 16:33 EDT
Update
We are continuing to work on a fix for this issue.
Posted Jun 04, 2020 - 15:50 EDT
Update
We are continuing to work on a fix for this issue.
Posted Jun 04, 2020 - 15:14 EDT
Update
We are continuing to work on a fix for this issue.
Posted Jun 04, 2020 - 14:22 EDT
Update
We are continuing to work on a fix for this issue.
Posted Jun 04, 2020 - 13:34 EDT
Identified
We have identified root cause of the issue and are taking measures to mitigate the impact.
We are committed to providing you follow-up updates through Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Jun 04, 2020 - 12:53 EDT
Update
Dear TIBCO Mashery customer, please note that we are continuing to investigate the issue.
Posted Jun 04, 2020 - 12:05 EDT
Update
Dear TIBCO Mashery customers, please note that we are continuing to investigate the issue.
Posted Jun 04, 2020 - 11:31 EDT
Update
Dear TIBCO Mashery customer, please note that we are continuing to investigate the issue.
Posted Jun 04, 2020 - 11:00 EDT
Investigating
Please be advised that currently TIBCO Mashery platform is experiencing service degradation. Based on the available information at this point in time, we believe that following components are affected.
Difficulty accessing few pages, such as API definition, in Mashery Admin Dashboard for a subset of customers.
TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.