Please note that the issue that caused degradation of Mashery service has been resolved.
This is the final update on this degradation.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Mar 10, 2021 - 20:28 EST
Monitoring
Based on the available information at this time, we believe that the degradation has been addressed and we are seeing recovery.
All Mashery service components are in good health. Mashery team is currently monitoring the situation.
We are committed to providing you follow-up updates through Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Mar 10, 2021 - 19:54 EST
Identified
We have identified the root cause of the issue - DNS provider seems to be down and mashery.com is not being resolved. We are working with the provider.
We are committed to providing you follow-up updates through Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Mar 10, 2021 - 19:09 EST
Investigating
Please be advised that currently TIBCO Mashery platform is experiencing service degradation. Based on the available information at this time, we believe that following components are affected. DNS name resolution of mashery.com
Mashery V2/V3 API OAuth- Creation and Refresh of existing Tokens Mashery Admin Dashboard
Non OAuth Dependent Traffic
Mashery Local Clusters to Cloud Sync - Service configuration, OAuth etc.
TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information.
Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.
Posted Mar 10, 2021 - 18:51 EST
This incident affected: API Management (Runtime, Design Time, Developer Portals).