Dear TIBCO Cloud Mashery Customers,
2020 is coming to a close soon and like previous years, TIBCO Cloud Mashery will observe a ‘Year End Freeze’. This is to accommodate requests from many of our customers, retail and otherwise, to reduce changes to mission critical systems during this important time of the year. During the freeze, TIBCO will not roll out new code in Mashery cloud. Regular infrastructure maintenance and housekeeping tasks will be carried out to ensure optimum performance and higher capacity.
Start date : 18 November 2020
End date. : 4 January 2021
Note: If absolutely required, we reserve a release window in Mid-December (8th December 2020) to rollout critical fixes that might be needed for system stability or security that can’t wait till January. If we decide to take this release, an announcement will be issued through the status page with further details.
During the freeze, please continue to report Cases through the support portal. Kindly select appropriate priority based on the issue's impact to your business and please refrain from logging 'Urgent' priority cases for non-production or non-traffic impacting issues.
From TIBCO Cloud Mashery, we would like to wish you a safe and happy holiday season!
TIBCO Cloud Mashery Team
Support Portal (Cases and knowledge): https://support.tibco.com
Status Page (Service status and communication): https://status.cloud.tibco.com
Product/Service Info (Documentation and blog): https://support.mashery.com