This incident has been resolved.

The issue has been identified and a fix is being implemented.

Monitoring tools have detected an outage of agent.scribesoft.com. As a result, agents may reflect a heartbeat failed status and solution status updates, such as a solution changing from Idle to Running or other statuses, will be inaccurate until the agent API service is restored. Scheduled solutions will continue to run on schedule.

We are investigating the issue.