Dear TIBCO Mashery Customers,
2019 is coming to a close soon and like previous years, TIBCO Mashery will observe a ‘Year End Freeze’. This is to accommodate requests from many of our customers, retail and otherwise, to minimize changes to mission critical systems during this important time of the year. During the freeze, we will not push new code in production cloud environment. Regular infrastructure maintenance and housekeeping tasks will be carried out to ensure optimum performance and higher capacity.
Start Date: 13 November 2019
End Date: 6th January 2020
Note: If absolutely required, we reserve a release window in Mid-December (10th December 2019) to release critical fixes for production impacting issues that are required for system stability or security and can’t wait till January. If TIBCO Mashery decides to take this release, an announcement will be issued through status page with further details.
As always, please continue to report Cases through the support portal. Kindly select appropriate priority based on issue's impact to your business and refrain from logging 'Urgent' priority cases for non-production issues.
From TIBCO Mashery, we would like to wish you a safe and happy holiday season!
TIBCO Mashery Team
Support Portal (Cases and knowledge): https://support.tibco.com
Status Page (Service status and communication): https://status.cloud.tibco.com
Product/Service Info (Documentation and blog): https://support.mashery.com