TIBCO Cloud™ Services status
TIBCO Cloud™ API Management - New list of traffic manager IP Addresses enforced from 10th July 2023
Scheduled Maintenance Report for TIBCO Cloud
The scheduled maintenance has been completed.
Posted Jul 10, 2023 - 00:01 EDT
Dear TIBCO APIM Customer,

This notification applies to you if your organization enforces IP whitelisting either for calls received from TIBCO Cloud APIM to the API backend or to connect to Mashery On Prem Manager (MOM) for syncing configuration data in a APIM-LE tethered setup.

Please note that we have published a new list of traffic manager IP Addresses. Please refresh your firewall rules with the latest list. We have ensured that the current IP addresses are part of the new list so change can be safely absorbed now without any impact to the traffic. This new IP range will go in effect on 07/10/2023.

The list contains the Mashery Traffic Manager IP addresses for all regions. We do not separate them out by different data centers due to our high availability posture as our architecture allows us to service non-SSL/TLS traffic from any data center, if needed.

More info can be found at https://support.mashery.com/docs/read/proxy_information/Security_Options
Previous versions of the IP list can be found at http://support.mashery.com/docs/proxy_information/Archived_IP_Whitlisting_Information/.

Please note that failure to refresh IP whitelisting can result in traffic loss (504-Gateway TImeout) after 07/10/2023.

If you have any questions, please contact customer support via Mashery’s Support Portal at support.tibco.com.

TIBCO Mashery Support
Cases and Knowledge : https://support.tibco.com
Product/Service Info, documentation and Blog : https://support.mashery.com
Posted May 26, 2023 - 17:16 EDT
This scheduled maintenance affected: API Management (Runtime, Design Time, Developer Portals, Reporting/Analytics).